Refund policy

RETURN AND REFUND POLICY

Last updated: June 2026

At Gravio LLC, we strive to provide high-quality software products and services. Because our products are primarily digital services, refunds are subject to the terms below.

1. DIGITAL PRODUCTS AND SERVICES

Nitro Apps provides digital software products, Shopify applications, AI-powered tools, subscriptions, and related services.

Due to the nature of digital products, no physical returns are accepted.

2. FREE TRIALS

Where available, users are encouraged to evaluate services during any offered free trial period before purchasing a paid subscription.

3. REFUND ELIGIBILITY

Refund requests may be considered in the following situations:

- Duplicate charges.
- Accidental purchases.
- Technical issues that prevent the service from functioning as described and cannot be resolved by our support team.
- Billing errors caused by our systems.

4. NON-REFUNDABLE ITEMS

Refunds generally will not be issued for:

- Partial subscription periods.
- Unused time remaining on active subscriptions.
- Customer dissatisfaction resulting from unmet expectations where the service functions as described.
- Service interruptions caused by third-party platforms, internet providers, or circumstances outside our control.
- Violations of our Terms of Service.

5. SUBSCRIPTION CANCELLATION

Customers may cancel subscriptions at any time.

Cancellation prevents future billing but does not automatically generate refunds for previous charges.

Access to paid services will continue until the end of the current billing period unless otherwise stated.

6. REFUND REQUEST PROCESS

Refund requests must be submitted within 14 days of the original charge.

To request a refund, contact:

support@nitroapps.io

Please include:
- Account email
- Order or invoice information
- Description of the issue

7. PROCESSING TIME

Approved refunds are generally processed within 5–10 business days depending on the payment provider.

8. CONTACT INFORMATION

Gravio LLC
1500 N Grant St, Suite N
Denver, CO 80203
United States

Email: support@nitroapps.io
Phone: +1 (479) 974-1228